Refund policy

Refund Policy

Last Updated: August 2026

We want you to shop with confidence. That's why Noir Vault offers a 30-Day Risk-Free Money-Back Guarantee on eligible purchases.

1. 30-Day Money-Back Guarantee

You may request a return within 30 days of receiving your order. If you're not satisfied with your purchase, contact us within this 30-day period to request a return.

This 30-day guarantee is offered in addition to any mandatory consumer rights you may have under applicable law.

2. Return Conditions

To be eligible for a return:

• The return request must be made within 30 days of receiving the order.
• The product must not have been intentionally damaged, misused, or materially altered.
• Proof of purchase, such as your order number or confirmation email, may be required.

Opening the packaging or reasonably testing the product does not automatically make it ineligible for return.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible with your order details and, where appropriate, photos or video showing the issue.

We will review the issue and, where applicable, arrange a replacement or refund at no additional cost to you.

4. Return Shipping

Unless the item is defective, damaged, incorrect, or applicable law requires otherwise, customers are responsible for return shipping costs.

Original shipping charges, if any, are non-refundable except where required by applicable law.

5. Refunds

Once the returned item is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

6. Cancellations

If you wish to cancel an order before it has been shipped, please contact us as soon as possible. We will make reasonable efforts to cancel it before fulfillment.

7. Applicable Consumer Rights

Nothing in this policy is intended to limit or waive any mandatory rights available to consumers under applicable consumer protection laws.

8. Contact Us

To request a return, refund, or cancellation, please contact us through the contact information provided on our website and include your order number and the email address used for the purchase.